Article 1: Object
These conditions of sale are applicable to all contracts concluded by us and any buyer, consumer or professional wishing to make a purchase through our website. A consumer is a natural person who acts for purposes that are not part of his commercial, industrial or liberal activity.
The acquisition of a property through the present site implies an unreserved acceptance by the buyer of these terms of sale.
These conditions of sale shall prevail over any other general or special conditions not expressly approved by us.
We reserve the right to modify our conditions of sale at any time. In this case, the applicable conditions will be those in force on the date of the order by the buyer.
Article 2: Characteristics of proposed articles
The products offered are those listed in the catalog published on our website.
Each product is accompanied by a description drawn up by the supplier.
The photographs in the catalog are provided for information purposes only and are not contractual in nature.
Article 3: Prices
The prices of products and services displayed on the site are indicated in euros all taxes included (VAT and other applicable taxes).
Prices shown do not include shipping costs.
We reserve the right to change our prices at any time. Nevertheless, the prices applicable to the order are those in effect at the time of confirmation of the order
Article 4: Orders
The buyer who wants to buy a product or a service must:
– Fill in the identification form;
– Validate your order after having checked it;
– Have read these general conditions and have accepted them
– Make the payment in the conditions provided;
The sale is deemed perfect during the validation of order by the buyer.
No shipment of goods will be made without order validation and receipt of full payment of the order.
Products and services are offered within the limits of available stocks. In case of unavailability of an article, the buyer will be informed by the site
Article 5: Right of withdrawal
In accordance with the law, the consumer customer, to the exclusion of any other customer, has the right to notify that he renounces his purchase, without penalty and without giving any reason, within 14 days from the day when he he (or a third party designated by him other than the carrier) physically takes possession of the property.
Within this period, the consumer customer must notify his intention to cancel by e-mail or by means of the form available for this purpose on our website, and return, at its expense and risk, the product delivered to our headquarters.
The products must imperatively be returned by the customer consumer within fourteen days of the communication of the decision to withdraw from the contract in their original packaging, undamaged, with all their accessories, as manual so the original invoice / delivery note.
Incomplete, damaged, damaged or soiled goods will not be returned.
The consumer customer can not exercise the right of renunciation for:
1 ° Service contracts after the service has been fully performed if the performance has begun with the prior express consent of the consumer, who has also acknowledged that he will lose his right of withdrawal once the contract has been fully executed by the company;
(2) The supply of goods or services the price of which depends on fluctuations in the financial market that are beyond the control of the enterprise and that may occur during the withdrawal period;
(3) The supply of goods made to the specifications of the consumer or clearly personalized;
(4) The supply of property likely to deteriorate or expire rapidly;
5 ° The supply of sealed goods that can not be returned for reasons of health protection or hygiene and which have been unsealed by the consumer after delivery;
6 ° The supply of goods which, after having been delivered, and by their nature, are mixed inseparably with other articles;
7 ° Contracts in which the consumer has specifically requested the company to visit him in order to carry out urgent maintenance or repair work. If, on the occasion of this visit, the company provides services in addition to those specifically required by the consumer or goods other than spare parts essential for maintenance or repair work, the right of withdrawal applies to these additional services or goods;
(8) The supply of sealed audio or video recordings or sealed computer software that has been unsealed after delivery;
(9) The provision of accommodation services other than for residential purposes, transportation, car rental, catering or leisure-related services if the contract provides for a specific date or period of execution;
(10) The supply of digital content that is not provided on a physical medium if the performance has begun with the prior express consent of the consumer, who has also acknowledged that he will thus lose his right of withdrawal;
Payments received, with the exception of return fees, will be refunded within 14 days of the day we received the notice of withdrawal.
Article 6: Terms of payment
Payment is made by Bancontact or Credit Card by secure payment
The ordered items remain our exclusive property until full payment of the order by the buyer.
Article 7: Shipping
Deliveries are made to the address indicated on the order form.
In case of absence during delivery to the address provided by the buyer, he can contact us within 48 hours to agree on another delivery date. Failing or if the buyer fails or refuses to take delivery of the goods ordered, we reserve the right to demand performance of the contract or to consider, after formal notice, that it is terminated by operation of law wrongs of the buyer. In the latter case, we will retain an amount equivalent to 40% of the selling price as compensation.
Delivery is made by the means of our choice, unless otherwise agreed in writing. In this case, the goods travel at the expense and risk of the customer, except gross negligence on our part or that of our agents. When the customer is a consumer, the risk of loss or damage to property is transferred to him when the latter, or a third party designated by him and other than the carrier, physically takes possession of the goods.
Delivery times communicated are strictly indicative unless otherwise agreed in a durable medium.
In case of delay in delivery, if it is at least fifteen working days and only in the context of a non-personalized order (item regularly stock), the buyer may waive his purchase without compensation, for Neither party, as far as he warns us by e-mail within 3 days after the notification by us of the delay of delivery. The buyer will then be refunded by bank transfer to his bank account of the total amount of his order within 15 working days. The parties will then be released in full from their respective obligations.
In any case, the following circumstances release us from our deadline obligations:
1 – Cases of force majeure (including, in particular, strikes, incidents of a technical nature,
supplier delay and labor shortage);
2 – If the payment terms are not respected;
3 – If changes are decided by the customer after the order.
4 – If the customer does not provide us with the desired information within the specified time
Article 8: Guarantee
With regard to consumers, we guarantee the products sold in accordance with the law of 1 September 2004 on the protection of consumers in case of sale of consumer goods (articles 1649 bis to 1649 octies of the Civil Code). The consumer who finds the non-conformity of a product sold must notify us within 2 months of the finding by registered letter. This warranty covers only the defects of conformity existing at the time of delivery of the goods. Defects or damage due to misuse, such as water damage, oxidation, falling or shock, negligence and wear, are not covered by the warranty. Similarly, repairs performed by technicians not approved by the supplier, will result in the cancellation of the warranty. The invoice or the delivery note acts as a guarantee and must be kept by the consumer and produced in original.
The professional buyer, by receiving or taking away the goods, expressly acknowledges that they meet his order and are free from any apparent defect. In the event that the delivered goods are damaged, the buyer is obliged to refuse the goods or to accept them only with a reservation written on the carrier’s delivery note, to be completed jointly by the customer and the carrier. Any claim relating to the delivered goods must be received within 5 days of the date of its receipt, by registered letter to the address: Avenue de la Plante 47B b11, 5000 Namur, accompanied by a copy of the invoice purchase and the delivery note completed with the written reservation mentioned above. After this period, no later claim for apparent defects will be taken into consideration. For all other defects, the professional purchaser benefits from the manufacturer’s warranty.
Article 9: Responsibilities
In the process of online sales, we are only bound by an obligation of means, our liability can not be incurred for damage resulting from the use of the Internet and online payment such as loss of data, intrusion, viruses , service breakdown, or other unintended problems.
The data included on the site are given in good faith. The proposed links to the sites of the manufacturers and / or partners are given for informational purposes and have no contractual value.
We can not be held responsible for information from these sites.
The buyer is responsible for the choice and use of the delivered product. He certifies to be 18 years old when ordering. We do not accept any liability for inaccurate information provided by the buyer.
Article 10: Personal data
All personal data necessary for the processing of an order is retained by us and our employees and can be passed on to companies with which we or our supplier collaborate when such communication is necessary for the processing of the order.
The user also authorizes us to use this data to establish statistics to improve our site, goods and service.
This information may also be used to allow the dissemination, by any means of communication, information relating to our business to our customers.
We also store personal data to facilitate subsequent orders.
Without prejudice to the foregoing, we undertake not to disclose the personal information we have to another company or business.
The data kept by the seller can be requested at any time and corrected on request.
In general, you can visit the Rennoir Website without disclosing any personal information about you. In any event, you are in no way obliged to transmit this information to Rennoir
However, in case of refusal, you may not be able to benefit from certain information or services that you have requested. As such, Rennoir may be required in some cases to ask you to enter your name, address, email, phone number, company and function (hereinafter your “Personal Information”). By providing this information, you expressly agree that it will be processed by Rennoir for the purposes indicated in the point below and for the purposes stated at the end of each form.
The controller is the company Rennoir
Purposes of the treatment
Rennoir may process your Personal Information:
(a) for the purpose of providing you with the information or services you have requested (in particular: sale of products and services, affiliation system, etc.); and or
(b) for the purpose of collecting information enabling us to improve its Site, its products and services (in particular by means of cookies); and or
(c) for the purpose of contacting you regarding various events relating to Rennoir, including but not limited to product updates and customer support.
Only Rennoir is the recipient of your Personal Information. These, whether in individual or aggregated form, are never transmitted to a third party, notwithstanding the subcontractors to which Rennoir uses (you will find more information about them in the 7th point). Neither Rennoir, nor any of its subcontractors, sells the personal data of visitors and Users of its Site.
The duration of the conversation
Your Personal Information is kept by Rennoir only for the time corresponding to the purpose of the collection as indicated in 2 above which can not in any case exceed 24 months or if the duration of your registration on the site.
Computer Rights and Freedoms
You have the following rights regarding your Personal Information, which you can exercise by writing us at the postal address mentioned above or by completing the form below.
Right of access and communication of data
You have the faculty to access the Personal Information that concerns you.
However, because of Rennoir’s obligation of security and confidentiality in the processing of personal data, you are informed that your request will be processed provided that you provide proof of your identity, including the production of your personal data. a scan of your valid ID (if requested by our dedicated electronic form) or a signed photocopy of your valid ID (in case of written request).
Rennoir informs you that he will have the right, if necessary, to oppose obviously abusive requests (by their number, their repetitive or systematic nature).
If you wish to exercise your right of access, you may do so by written request to the postal address mentioned above. You can also apply electronically via the form at the bottom of the page.
Right to rectify data
Under this right, the law allows you to request the rectification, updating, locking or deletion of data concerning you that may be inaccurate, erroneous, incomplete or obsolete.
Also, you can set general and specific guidelines regarding the fate of personal data after your death. In this case, the heirs of a deceased person may demand to consider the death of their loved one and / or to make the necessary updates.
If you wish to exercise your right of rectification, you may do so by written request to the postal address mentioned above. You can also apply electronically via the form at the bottom of the page.
Right of opposition
The exercise of this right is only possible in one of two situations:
When the exercise of this right is based on legitimate grounds; or
When the exercise of this right is intended to prevent the collected data from being used for commercial prospecting purposes.
If you wish to exercise your right of objection, you may do so by written request to the postal address mentioned above. You can also apply electronically via the form at the bottom of the page.
Rennoir undertakes to respond to your request for access, rectification, opposition or any other request for additional information within a reasonable period of time, which may not exceed one month from receipt of your request.
Authorized service providers and transfer to a third country of the European Union
Rennoir informs you that it uses its authorized service providers to facilitate the collection and processing of data that you have communicated to us. These service providers may be located outside the European Union and have the data collected through the various forms on the Site (except for the form allowing you to exercise your computer rights and freedoms which is proposed and operated by Rennoir).
Rennoir first made sure that its service providers implemented adequate safeguards and adhered to strict conditions regarding confidentiality, use and data protection. In particular, vigilance was focused on the existence of a legal basis for any transfer of data to a third country.
Complaint to the competent authority
If you consider that Rennoir does not comply with its obligations regarding your Personal Information, you may address a complaint or request to the competent authority.
General information about the cookies on the site of Rennoir, as publisher of this website, may proceed to the implementation of a cookie on the hard drive of your device (computer, tablet, mobile, etc.) so to guarantee a smooth and optimal navigation on our website.
“Cookies” are small text files that allow us to recognize your computer, tablet or mobile device in order to personalize the services we offer.
The information collected through cookies does not in any way identify you by name. They are used exclusively for our own needs in order to improve the interactivity and the performance of our website and to send you contents adapted to your centers of interests. None of this information is the subject of a communication to third parties except when Rennoir has obtained your prior consent or when the disclosure of this information is required by law, by order of a court or any administrative authority or judicial authority to know.
To better inform you about the information that cookies identify, you will find below a table listing the different types of cookies that may be used on the website Rennoir, their name, purpose and their retention period.
Setting your preferences on cookies
You can accept or refuse the deposit of cookies at any time
When you first log on to Rennoir’s website, a banner briefly outlining information about cookies and similar technologies will appear at the bottom of your screen. This banner warns you that by continuing your navigation on the Rennoir website (by loading a new page or by clicking on various elements of the site for example), you accept the deposit of cookies on your terminal.
Depending on the type of cookie involved, collecting your consent to deposit and read cookies on your device may be imperative.
Cookies exempt from consent
In accordance with the recommendations of the Commission for the Protection of Privacy (CPVP), some cookies are exempt from the prior collection of your consent to the extent that they are strictly necessary for the operation of the website or have the sole purpose of enabling or facilitating communication electronically. These include session ID, authentication, load balancing session cookies as well as cookies for customizing your interface. These cookies are fully subject to this policy insofar as they are issued and managed by Rennoir
Cookies requiring the prior collection of your consent
This requirement applies to third-party cookies that are termed “persistent” as long as they remain in your device until they are deleted or expired.
Audience measurement cookies provide statistics about the use and use of various elements of the website (such as the content / pages you visited). These data contribute to improving the ergonomics of the Rennoir website. An audience measurement tool is used on this website.
You have various tools for setting cookies
Most Internet browsers are configured by default so that cookies are allowed to be posted. Your browser offers you the opportunity to change these standard settings so that all cookies are rejected systematically or that only part of the cookies is accepted or refused according to their issuer.
ATTENTION: We draw your attention to the fact that the refusal of the deposit of cookies on your terminal is nevertheless likely to alter your user experience as well as your access to certain services or functionalities of this website. If applicable, Rennoir declines any responsibility concerning the consequences related to the degradation of your navigation conditions that occur because of your choice to refuse, delete or block cookies necessary for the operation of the site. These consequences can not constitute damage and you can not claim any compensation for this fact.
Your browser also allows you to delete existing cookies on your device or to notify you when new cookies may be placed on your device. These settings do not affect your navigation but you lose all the benefit of the cookie.
Please find below the many tools available to you so that you can set the cookies on your device.
The setting of your Internet browser
Each Internet browser has its own cookie management settings. To find out how to change your cookie preferences, please find below the links to the help you need to access your browser’s menu provided for this purpose:
Chrome : https://support.google.com/chrome/answer/95647?hl=fr
Firefox : https://support.mozilla.org/fr/kb/activer-desactiver-cookies
Internet Explorer : https://support.microsoft.com/fr-fr/help/17442/windows-internet-explorer-delete-manage-cookies#ie=ie-11
Opera : http://help.opera.com/Windows/10.20/fr/cookies.html
Safari : https://support.apple.com/kb/PH21411?viewlocale=fr_FR&locale=fr_FR